Terms & Conditions

1. Acceptance of Terms

By accessing and using SmartLuck.ae website, purchasing our products, or using our services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use our service.

2. Definitions

• "Company" refers to SmartLuck.ae
• "Products" refers to smart locks and related hardware/software
• "Services" refers to installation, maintenance, and support services
• "User" refers to any individual or entity using our products or services
• "Agreement" refers to these Terms and Conditions

3. Products and Services

3.1 Smart Lock Products

SmartLuck.ae provides premium smart lock solutions designed for residential and commercial use in the UAE. All products come with manufacturer warranties and professional installation options.

3.2 Installation Services

Professional installation services are provided by certified technicians. Installation includes:

• Site assessment and compatibility check
• Professional installation and setup
• App configuration and user training
• Initial testing and quality assurance

3.3 Support Services

We provide 24/7 customer support including technical assistance, troubleshooting, and maintenance services throughout the warranty period.

4. Orders and Payment

4.1 Order Process

• All orders are subject to acceptance and product availability
• Prices are subject to change without notice
• We reserve the right to refuse or cancel orders
• Order confirmation will be sent via email

4.2 Payment Terms

• Payment is required in full before delivery/installation
• We accept major credit cards, bank transfers, and cash
• Installment options available through approved partners
• All prices include VAT where applicable

5. Delivery and Installation

5.1 Delivery

Free delivery is available across the UAE. Delivery timeframes are estimates and may vary based on location and product availability.

5.2 Installation

Professional installation is recommended and available across the UAE. Installation appointments must be scheduled in advance. Customer must ensure:

• Access to the installation site
• Power supply availability if required
• Compatibility with existing door hardware
• Presence during installation appointment

6. Warranty and Returns

6.1 Product Warranty

All smart lock products come with an 18-month manufacturer warranty covering:

• Manufacturing defects and hardware failures
• Software bugs and firmware issues
• Battery and electronic component failures
• Professional repair or replacement services

6.2 Return Policy

Returns are accepted within 7 days of delivery for unopened products in original condition. Return shipping costs are customer's responsibility unless the product is defective.

7. User Responsibilities

As a user of SmartLuck products and services, you agree to:

• Use products only for their intended purpose
• Follow all installation and usage instructions
• Maintain products in good condition
• Keep access codes and credentials secure
• Report any issues or defects promptly
• Allow reasonable access for maintenance and repairs
• Comply with local laws and regulations

8. Limitation of Liability

SmartLuck.ae shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, data, or business opportunities
• Property damage beyond the product itself
• Security breaches due to user negligence
• Delays in delivery or installation

Our total liability shall not exceed the amount paid for the specific product or service.

9. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our services, you consent to the collection and use of information as described in our Privacy Policy.

10. Intellectual Property

All content, trademarks, patents, and intellectual property rights related to SmartLuck products and services remain the property of SmartLuck.ae or its licensors. You may not:

• Reverse engineer or modify our products
• Use our trademarks without permission
• Copy or distribute our software or documentation
• Create derivative works based on our products

11. Termination

This agreement may be terminated by either party with reasonable notice. Upon termination, your right to use our services will cease immediately. Provisions regarding warranty, liability, and intellectual property shall survive termination.

12. Governing Law

These terms and conditions are governed by the laws of the United Arab Emirates. Any disputes arising from this agreement shall be resolved through the courts of Dubai, UAE.

13. Changes to Terms

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after such changes constitutes acceptance of the new terms.