Returns & Refunds
Your satisfaction is guaranteed. Learn about our flexible return policy and warranty coverage.
7-Day Returns
Return unopened products within 7 days of delivery
18-Month Warranty
Comprehensive warranty coverage for peace of mind
Easy Process
Simple return process with pickup service available
Return Policy Overview
At SmartLuck.ae, we stand behind the quality of our products and want you to be completely satisfied with your purchase. Our return policy is designed to give you confidence when purchasing smart lock solutions for your home or business.
Our Promise
If you're not completely satisfied with your SmartLuck product, we'll make it right through our flexible return policy and comprehensive warranty coverage.
Return Eligibility
Returnable Items
- Unopened smart lock products in original packaging
- Products returned within 7 days of delivery
- Items with all original accessories and documentation
- Products in resalable condition
- Defective items (any time within warranty period)
Non-Returnable Items
- Installed products (unless defective)
- Products damaged by misuse or negligence
- Items missing original packaging or accessories
- Products modified or tampered with
- Custom or special order items
How to Return Your Product
Contact Our Support Team
Call +971 522826135 or email returns@smartluck.ae within 7 days of delivery to initiate your return.
Please have your order number and reason for return ready.
Receive Return Authorization
We'll provide you with a Return Authorization (RA) number and return instructions.
This typically takes 1-2 business hours during support hours.
Package Your Return
Carefully repackage the item in its original packaging with all accessories and documentation.
Include the RA number clearly marked on the package.
Ship or Schedule Pickup
Either ship the item to our returns center or schedule a free pickup (available in Dubai, Abu Dhabi, and Sharjah).
We'll provide you with a prepaid shipping label for your convenience.
Refund Process
Refund Timeline
Refund Methods
- Credit card refunds: 3-5 business days
- Bank transfer refunds: 5-7 business days
- Cash payments: Bank transfer to provided account
- Store credit: Available immediately upon approval
Refund Conditions
- Full refund for unopened products in original condition
- Return shipping costs are customer's responsibility (unless defective)
- Installation fees are non-refundable (unless product is defective)
- Original shipping costs are non-refundable
Warranty Coverage
18-Month Manufacturer Warranty
- Manufacturing defects
- Hardware failures
- Software bugs
- Battery issues
- Electronic component failures
Installation Warranty
- Professional installation quality
- Proper alignment and function
- Weather sealing (where applicable)
- Free service calls
- Adjustment and recalibration
Warranty Exclusions
- Damage due to misuse, abuse, or negligence
- Normal wear and tear
- Damage from unauthorized modifications
- Environmental damage (flooding, fire, etc.)
- Damage from incorrect installation by others
Product Exchange
We offer product exchanges for the following situations:
- Wrong product received due to our error
- Defective product received
- Damaged product during shipping
- Product incompatibility (within 7 days and before installation)
Exchanges follow the same process as returns, but replacement products are shipped as soon as we receive your return. Exchange shipping is free for our errors, and customer-responsible for other exchanges.
Special Circumstances
Defective Products
If you receive a defective product or one develops issues within the warranty period:
- Contact us immediately for expedited processing
- We'll arrange priority pickup or replacement
- Full refund or replacement at your choice
- All shipping costs covered by SmartLuck.ae
- Potential compensation for inconvenience
Bulk Orders
Special return terms may apply to bulk orders (10+ units). Please contact our commercial sales team for specific terms and conditions.
Holiday Returns
Items purchased during holiday seasons may have extended return periods. Check your order confirmation for specific return deadlines during promotional periods.
Returns Support
Need help with a return or have questions about our policy? Contact our dedicated returns team:
Returns Hotline: +971 522826135
Email: returns@smartluck.ae
WhatsApp: +971 522826135
Support Hours: 24/7 Customer Support
Returns Address: SmartLuck.ae Returns Center, Dubai, UAE