Privacy Policy

1. Introduction

SmartLuck.ae ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number, address)
• Payment information (credit card details, billing address)
• Installation preferences and property details
• Account credentials and security preferences
• Communication history and support requests

2.2 Technical Information

• Device information and smart lock usage data
• Website usage analytics and browsing behavior
• IP address, browser type, and device identifiers
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Processing orders and managing installations
• Providing customer support and technical assistance
• Improving our products and services
• Sending important updates and promotional communications
• Ensuring security and preventing fraud
• Complying with legal obligations
• Analyzing website performance and user experience

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing and financial services
• Shipping and logistics partners
• Installation and maintenance technicians
• Customer support platforms
• Marketing and analytics services

4.2 Legal Requirements

We may disclose your information when required by law, court order, or to protect our rights, property, or safety, or that of our users or the public.

5. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL encryption for all data transmissions
• Secure payment processing through certified providers
• Regular security audits and vulnerability assessments
• Employee training on data protection best practices
• Limited access to personal information on a need-to-know basis

6. Your Rights and Choices

You have the right to:

• Access and review your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Request data portability
• Withdraw consent where applicable

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Account information is typically retained for 7 years after account closure, unless a longer retention period is required by law.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.