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Our expert support team makes sure your smart locks are set up easily and working perfectly for your home.
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Quick Help Resources
Find answers instantly with our self-service resources
Quick Troubleshooting
Solve common issues in minutes with these step-by-step guides
Power Issues
- Check battery level in SmartLife app
- Replace batteries if level is below 20%
- Ensure batteries are properly inserted
Connectivity Problems
- Verify 2.4GHz WiFi network is available
- Check WiFi signal strength at door location
- Restart your router and try reconnecting
- Reset network settings in SmartLife app
Access Issues
- Try alternative access methods (fingerprint, PIN, key)
- Check if user access permissions are active
- Re-register fingerprints if needed
Frequently Asked Questions
Find answers to the most common questions about SmartLife smart locks
Installation & Setup
Professional installation typically takes 1-2 hours as per the door condition. Our certified technicians will assess your door, install the smart lock, configure the SmartLife app, and provide complete training on all features.
Yes! We provide professional installation services across all seven UAE emirates. Same-day installation is available in Dubai and Sharjah, with next-day service in other emirates.
Our technicians will perform a compatibility assessment before installation. Most standard doors (thickness 40-100mm) are compatible. If modifications are needed, we'll discuss options and costs upfront.
Yes, our smart locks are designed for DIY installation with detailed instructions and video guides. However, we recommend professional installation for optimal performance and to maintain warranty coverage. Professional installation includes door assessment, proper fitting, app setup, and user training.
Technical Support
First, check the battery level in the SmartLife app. If batteries are low, replace them immediately. If the lock still doesn't respond, try resetting it by removing one battery for 10 seconds, then reinserting. If issues persist, contact our support team for further assistance.
Firmware updates are automatically pushed to your device through the SmartLife app when connected to WiFi. Ensure your lock is connected to power and WiFi during updates. You'll receive a notification in the app when updates are available. Never interrupt the update process as it may damage your device.
Warranty & Returns
Our 18-month warranty covers manufacturing defects, hardware failures, and electronic component issues. It includes free repairs or replacements for covered issues. Warranty does not cover damage from misuse, unauthorized modifications, normal wear and tear, or environmental damage. Professional installation is covered separately with a 2-year installation warranty.
To make a warranty claim, contact our support team with your order number and issue details. We'll provide a Return Authorization (RA) number and instructions. For installation issues, our technicians will diagnose and fix the problem at no cost. For hardware defects, we'll arrange pickup and replacement or repair depending on the issue.