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Our expert support team makes sure your smart locks are set up easily and working perfectly for your home.
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Quick Help Resources
Find answers instantly with our self-service resources
Quick Troubleshooting
Solve common issues in minutes with these step-by-step guides
Power Issues
- Check battery level in SmartLife app
- Replace batteries if level is below 20%
- Ensure batteries are properly inserted
Connectivity Problems
- Verify 2.4GHz WiFi network is available
- Check WiFi signal strength at door location
- Restart your router and try reconnecting
- Reset network settings in SmartLife app
Access Issues
- Try alternative access methods (fingerprint, PIN, key)
- Check if user access permissions are active
- Re-register fingerprints if needed
Frequently Asked Questions
Find answers to the most common questions about SmartLife smart locks
Installation & Setup
Professional installation typically takes 1-2 hours as per the door condition. Our certified technicians will assess your door, install the smart lock, configure the SmartLife app, and provide complete training on all features.
Yes, we do installation across all UAE emirates. Processing takes 2–3 business days for Dubai and Sharjah, 4–5 days for Abu Dhabi, and 5–7 days for Ajman and other emirates.
Our technicians will perform a compatibility assessment before installation. Most standard doors (thickness 40-100mm) are compatible. If modifications are needed, we'll discuss options and costs upfront.
No — smart lock installation requires a professional technician. It involves precise drilling, correct alignment, and accurate mortise fitting that cannot be done reliably without specialist tools and experience. Our in-house team handles every installation, ensuring full accountability for both the product and the fitting.
Technical Support
First, check the battery level in the SmartLife app. If batteries are low, replace them immediately. If the lock still doesn't respond, try resetting it by removing one battery for 10 seconds, then reinserting. If issues persist, contact our support team for further assistance.
Firmware updates are automatically pushed to your device through the SmartLife app when connected to WiFi. Ensure your lock is connected to power and WiFi during updates. You'll receive a notification in the app when updates are available.
Warranty & Returns
Our 12-month warranty covers manufacturing defects, hardware failures, and electronic component issues. It includes free repairs or replacements for covered issues. Warranty does not cover damage from misuse, unauthorized modifications, normal wear and tear.
To make a warranty claim, contact our support team with your original purchase invoice and a description of the issue. We will verify the details and confirm next steps, including repair or replacement as applicable.