Shipping & Delivery
Free delivery and professional installation across the UAE with same-day service options.
Free Delivery UAE
Complimentary delivery to your doorstep across all Emirates
Same Day Service
Order before 2 PM for same-day delivery and installation
Secure Packaging
Products arrive safely with professional packaging and handling
Delivery Coverage
UAE-Wide Coverage
We provide free delivery across all seven Emirates of the UAE. Free professional installation is available in Dubai and Sharjah, with nominal installation fees for other Emirates.
Free Installation Areas:
- Dubai
- Sharjah
Delivery Only Areas:
- Abu Dhabi
- Ajman
- Ras Al Khaimah
- Fujairah
- Umm Al Quwain
- Al Ain
Delivery Options
Professional Installation
What's Included
- Site assessment and compatibility check
- Professional installation by certified technicians
- SmartLuck app setup and configuration
- User training and demonstration
- Quality testing and calibration
- Clean-up and disposal of old hardware
- 18-month warranty activation
- Ongoing support and maintenance
Installation Requirements
To ensure a smooth installation, please ensure:
- Clear access to the installation area
- Power supply available (if required for specific models)
- Door thickness compatibility (40mm-100mm)
- Someone present during the installation appointment
- Existing lock and keys available for removal
Delivery Process
Order Confirmation
Receive order confirmation email with delivery details and tracking information.
Preparation & Dispatch
Product is carefully packaged and dispatched from our Dubai facility.
Delivery Notification
SMS and email notifications with delivery time window and contact details.
Professional Delivery
Secure delivery to your doorstep with optional installation scheduling.
Order Tracking
Track your order in real-time through multiple channels:
- SMS notifications with delivery updates
- Email tracking with detailed status information
- Phone support: +971 522826135
- WhatsApp tracking updates
- Online order status portal
Special Circumstances
Delivery Delays
While we strive for on-time delivery, delays may occur due to:
- Extreme weather conditions
- National holidays and events
- Address accessibility issues
- Product availability constraints
Failed Delivery Attempts
If delivery cannot be completed due to absence or inaccessibility:
- Second delivery attempt will be scheduled
- Customer will be contacted to arrange suitable time
- Products may be held at local pickup point
- Additional delivery attempts may incur charges
International Shipping
Currently, we only provide delivery and installation services within the United Arab Emirates. For international inquiries, please contact our sales team to discuss special arrangements.
Delivery Support
Need help with your delivery? Our team is here to assist you 24/7:
Phone: +971 522826135
Email: delivery@smartluck.ae
WhatsApp: +971 522826135
Support Hours: 24/7 Customer Support